Customer Security Explanation (Marriott / Starwood (2021 derivative context))¶
Use this to explain a security topic or incident to customers in clear, non-technical language; supports notification obligations and trust.
Purpose¶
This explanation translates technical and legal context from Marriott / Starwood (2021 derivative context) into clear customer-facing language, focusing on what happened, what protections are in place, and what customers should do. It supports transparent communication while remaining aligned with counsel-reviewed facts.
Hallucinated writing examples¶
Scenario: In an illustrative period during Delaware derivative litigation over Marriott-Starwood cyber oversight allegations (time), the Security Director (role) prepares a customer security explanation (type) for leadership stakeholders (audience).
CUSTOMER NOTICE — DATA SECURITY INCIDENT
What Happened: The incident involved unauthorized access affecting reservation-related data in legacy systems. Marriott implemented containment and remediation actions and continues governance improvements across integrated environments.
What Information Was Involved: Affected data categories associated with guest reservation records were described in prior notices. Marriott continues guest support through official assistance channels.
What We Are Doing: We are strengthening identity controls, monitoring, and governance reporting and tracking remediation progress through established oversight structures.
What You Can Do: Guests should rely on official Marriott channels for updates, monitor accounts, and remain alert to phishing attempts. Support resources are available at [URL].
Document-type guide: Customer Security Explanation
Writing tips: Writing best practices — Customer Security Explanation