Customer Security Explanation (SolarWinds (2023–2025))¶
Use this to explain a security topic or incident to customers in clear, non-technical language; supports notification obligations and trust.
Purpose¶
This explanation translates technical and legal context from SolarWinds (2023–2025) into clear customer-facing language, focusing on what happened, what protections are in place, and what customers should do. It supports transparent communication while remaining aligned with counsel-reviewed facts.
Hallucinated writing examples¶
Scenario: In an illustrative period following SEC v. SolarWinds pleadings and subsequent dismissal developments (time), the Security Director (role) prepares a customer security explanation (type) for leadership stakeholders (audience).
CUSTOMER NOTICE — DATA SECURITY INCIDENT
What Happened: SUNBURST involved compromise in software supply-chain processes and prompted extensive remediation and governance measures. SolarWinds has continued to strengthen controls and customer communication practices.
What Information Was Involved: Historical impact details and related updates were provided through official advisories. SolarWinds continues to communicate validated information through official channels.
What We Are Doing: We are advancing secure-build controls, access governance, monitoring, and periodic validation programs to improve resilience and transparency.
What You Can Do: Follow official SolarWinds advisories, apply recommended updates, and use designated support channels for incident-related questions. More information is available at [URL].
Document-type guide: Customer Security Explanation
Writing tips: Writing best practices — Customer Security Explanation